Continue to manage Field Service and Contracts to ensure all paperwork is completed so that invoices are paid by the clients without delay.
Meet Budgeted monthly Customer Service UG Sales.
Meet all Budgeted Financial targets for the Customer Service UG department.
Meet all other Targets as set by the Segment Customer Service Managers and PLM’s
Assist SMC Central Africa Management to meet NWC targets
Monitor the Customer Service requirements in Tanzania and other new areas
To ensure that the customer service team operates effectively and efficiently and that the sales and profitability targets are achieved.
To drive team performance through effective and regular performance management and coaching.
Manage, develop and support the customer service team within a designated area to implement relevant marketing and sales plan.
Manage the Maintenance Contracts for Underground Mining.
Implement any new Maintenance contracts on time.
Monitor and avoid Contract Creep on Underground Contracts
Develop training modules as required to address customer needs, and market
Overseeing and managing technical training in accordance with the annual training schedule for both internal and external customers.
Ensure all areas where SMC Employees are working meet SMC Safety standards and targets
Drive the Sandvik “Zero Harm” and “Developing a Culture of Consequence” Program
Diploma or Trade qualification with equivalent technical experience
5-10 years’ experience in a business similar role ideally within the construction or mining industry.
Minimum 5 years’ experience in a mining / technical or sales environment
Knowledge and understanding of Sandvik as well as customers business
Intimate knowledge of Sandvik mining products and applications